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Rugs

Complete your space with premium rugs that blend comfort, texture, and timeless elegance for every style of home.

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Shipping Policy

# Shipping Policy

Thank you for shopping with Aurum Home.

## Processing Time

Orders are typically processed within 1–3 business days before shipment.

## Shipping Time

Estimated delivery is 7–15 business days, depending on your location.

Please note that shipping times may vary during holidays or periods of high demand.

## Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

## Delays

While we do our best to ensure timely delivery, occasional delays caused by carriers, customs, or unforeseen circumstances may occur.

If you have any questions about your shipment, please contact our customer support team.

Return & Refund Policy

At Aurum Home, your satisfaction is important to us.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to your original payment method.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact

If you have any questions regarding returns or refunds, please visit our Contact Us page.

Frequently Asked Questions

How long does shipping take?

Most orders are delivered within 7–15 business days. Processing typically takes 1–3 business days before your order is shipped.

Do you ship internationally?

Yes! We proudly ship to customers in many countries. Shipping times may vary depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

What if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery. We'll work with you to find a solution as quickly as possible.

Can I return my order?

Yes. Please review our Return & Refund Policy for full details about returns and eligibility.

Contact Us

# Contact Us

We're here to help.

If you have any questions about your order, our products, or your shopping experience, our team is happy to assist you.

We strive to respond to all inquiries within 24 business hours.

Thank you for choosing Aurum Home. We look forward to helping you create a home you'll love.

About Us

Welcome to Aurum Home

At Aurum Home, we believe that every home deserves to feel elegant, inviting, and uniquely yours.

Our mission is to bring thoughtfully selected home décor and lifestyle essentials that combine timeless style, quality craftsmanship, and everyday functionality. Every product in our collection is chosen to help you create beautiful spaces that inspire comfort and elevate daily living.

We are committed to offering a seamless shopping experience, exceptional customer service, and carefully curated products that reflect modern sophistication without compromising affordability.

Whether you're refreshing a single room or transforming your entire home, Aurum Home is here to help you create a space you'll love coming home to.

Thank you for choosing Aurum Home. Welcome home.

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